WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 10 days from the date of delivery to claim for the return or exchange if :

  • The product is damaged, stained, defected or incomplete.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
  • This is only applicable for orders delivered WorldWide.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at [email protected] with the return reason and order details.
  • Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department, BrandRena. Ltd., Head office, Flat 187a 4 Mann Island, Liverpool, Merseyside, United Kingdom, L3 1BP.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receipt.
  • During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND?

  • Obsessively, we offer any refunds however in the case where we will be able to offer an exchange or any solution we may offer a refund.
    In the case of REFUND shipping and handling charges will not be refunded.
  • The minimum period for processing refund is 7-10 working days depending on the mode of payment.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.