WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 10 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, stained, defected or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
- This is only applicable for orders delivered WorldWide.
HOW DO I APPLY FOR THE RETURN?
- To return an item, please email us at [email protected] with the return reason and order details.
- Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department, BrandRena. Ltd., Head office, Flat 187a 4 Mann Island, Liverpool, Merseyside, United Kingdom, L3 1BP.
WHEN WILL MY RETURN BE PROCESSED?
- We aim to process all returns with 5-7 working days of receipt.
- During busy periods please allow up to 14 working days for your return to be processed.
DO YOU OFFER REFUND?
- Obsessively, we offer any refunds however in the case where we will be able to offer an exchange or any solution we may offer a refund.
In the case of REFUND shipping and handling charges will not be refunded.
- The minimum period for processing refund is 7-10 working days depending on the mode of payment.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.